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Lauren Susanna Reynolds,

Experience 
Designer & Researcher

About me

I’m a curious minded individual who believes her purpose is to serve the needs of others. I have always felt extremely drawn to understanding the needs of others, not just on the surface, but to truly understand where needs, frustrations and beliefs, truly come from. 

 

As a UX and Research practitioner, I hold a strong passion for delivering inclusive, user centred research solutions, eager to bring my skills and dedication to any project. My approach to user research is grounded in empathy, active listening, and a relentless pursuit of understanding the diverse needs of real people; while ensuring my approach aligns to ethical research practices. With a background in Financial Services, I strive to bridge the gap between user needs and business objectives. Passionate about driving impactful insights and dedicated to making technology more intuitive and accessible for everyone.

Core values

Inclusive design

I am committed to amplifying the under-represented voices and addressing accessibility challenges, ensuring solutions work for everyone.

Ethical research

Our code of conduct, the ethical pillars I stand by are transparency and informed consent, privacy and data protection, do no harm, neutrality and honest interpretation.

Data driven story telling

Distilling complex insights into compelling narratives to drive stakeholder alignment and decision making backed by triangulated research approaches.

Image by Jason Goodman

Meeting room experience - Contextual observation

How might we better understand the experience of booking and using meeting rooms (in the office) from the perspective of our colleagues.

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UXDI - Research
case study 

With an evolving food delivery landscape, users are more inclined towards platforms that allow them to compare and and select from a plethora of options. How might we develop a best in market, all encompassing food delivery service app? 

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My Account, messaging framework

How do we best prime the real-estate of Legal & General’s self service platform ‘My Account’ to support our customers with useful messages and promotions, without it becoming the wild west?

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Legal & General Adviser Protection – Site refresh

A revised information architecture that clearly demonstrates the business proposition. Of which has been deeply researched into how we can best support our customers at any given point in their journey.

Certifications

Lauren Susanna Reynolds 
Experience Designer & Researcher

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